Below is a brief overview of the CCR&R policies. Copies of individual policies in their entirety are available upon written request.

Agency Complaint Policy
CCR&R is dedicated to supporting the accessibility, availability, affordability, and acceptability of child care in Clark, Coles, Cumberland, Edgar, Moultrie, and Shelby counties in Illinois. We strive to accomplish this mission in a professional manner, respecting the clientele we serve. We also ask that clientele treat staff respectfully.

Provider Complaint Policy
CCR&R incorporates the Illinois Department of Children and Family Services Complaint Policy Draft amended January 31, 1991. Upon receiving a complaint against a child care provider, CCR&R determines the nature of the complaint and follows the procedures outlined within the policy.

Confidentiality Policy
The CCR&R staff will adhere to confidentiality. Confidentiality applies to information about our customers: parents, families, providers and community members. We seek and gain information to help us provide quality services for our customers. The information is only for use in providing our CCR&R services. The information is not for informal discussions and dissemination outside our service limits.

Furthermore, confidentiality applies to the access and use of the CCR&R databases, as well as information about CCR&R personnel. CCR&R composite data are contractually available to the Illinois Department of Human Services, the Illinois Network of Child Care Resource and Referrals, and shared with the community.

Fee Policy
CCR&R does not charge child care providers for inclusion in the database. Minimal fees are charged to providers for trainings.

Disclaimer
CCR&R does not endorse nor recommend any provider to parents and families. The selection of a child care provider is the family's responsibility. The data used with the referrals is based upon the information supplied by the providers themselves, and the CCR&R does not take responsibility for its accuracy. To inquire about the past history and record of a licensed child care provider, call the Department of Children and Family Services Day Care Information Line at 1-877-746-0829