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Meet the Instructor
Course Introduction
and Policy
Instructor Led Discussion
Introduction to Total Quality Management
Chapter 1: Total Quality Management (Introduction)
Chapter 2: Global Competitiveness
Leadership and Management Commitment
Chapter 3: Strategic Management
Chapter 9: Leadership
Employee Motivation and Empowerment
Chapter 6: Culture
Chapter 8: Employee Empowerment
Chapter 4: Ethics
Focus on Customer Satisfaction
Chapter 7: Customer Focus
Supplier Partnership
Chapter 5: Partnership
Supplemental to Chapter 5: Supply Chain
Continuous Improment and TQM Implementation
Continuous Improvement
Chapter 19: Lean Six Sigma
Chapter 22: Implementing Total Quality Management
Student Team Led Discussion
Chapter 10: Team Work
Chapter 11: Communication
Chapter 12: Education and Training
Chapter 13: Conflict
Chapter 14: ISO 9000 Quality Management Systems
Chapter 15: Quality Tool Overview
Chapter 16: Problem Solving
Chapter 17: Quality Function Deployment
Chapter 18: Statistical Process Control (SPC)
Chapter 20: Benchmarking
Chapter 21: Just in Time Manufacturing
Combined Power Point File for 8th Edition
Previous Power Point Files:
Chapter 1: Total Introduction
Chapter 2: Quality Leadership
Chapter 3: Customer Focus
Chapter 4: Motivate Employees
Chapter 5: Continuous Improvement
Chapter 6: Partnership
Chapter 7: Success Measures Today Only
Leader vs.
Manager
Customer Focus
Quality Progress September 2014
Quality Culture Feb. 2015
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