TEC 5970/INT 4970 Quality Problem Solving

(Problem Solving for Quality Improvement)

Course Resources

Contributed by Instructor Contributed by Students


Course Materials
Syllabus
Deming's Story: Statistical Process Control
Problem-Solving Sequence
Tool I: Brainstorming
Tool II: Check Table
Tool III: Flow Chart
Tool IV: Story Board
Tool V: Cause and Effect Diagram
Tool VI: Pareto Analysis
Tool VII: Tally Chart and Histogram
Tool VIII: Control Chart
Capability Analysis
Tool IX: Defect Concentration Diagram
Tool X: Scatter Chart
Tool XI: Design of Experiment

Case I: Rotor Clip Company, Inc.: Simple tools solve complex problems.

Case II: Hewlett-Packard Computer Division: Solving a supplier reject problem.

Case III: Hydraulic Lift Company (HLC): Reduce the scrap.

Case IV: Honda of America: Solving chronic problems with simple tools.

Case V: Ingersoll-Rand Energair: Cut losses with control chart system.

Guideline for Research Paper

Guidelines for (Team-Led) Case Study

Guidelines for Student Teaching

Power Point Files

Course Plan

Instructor

Problem Solving Principles

 

Problem-Solving Sequence: Absenteeism

Six Sigma at Dow Chemicals

Student Teaching (Summer 2007, Power Point files)

Nominal Group

Gannt Chart and PERT chart

Critical Path Method

Force Field Analysis

Affinity Diagram

Five S Improvement

Global Process Problem: Sales Not Enough

Global Process Problem: Headcount Reduction

Global Process Problem: Overall Equipment Effectiveness

Acknowledgment: The course materials were edited by Anh Le, a graduate assistant at Center for Academic Support Services (CATS) at Eastern Illinois University. Her dedication and hard work made this site available for students in our learning community.